Contact Customer Relations with compliments, concerns and questions regarding your past travel.
American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
An Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (ADR).
Please note, American Airlines are not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.
To make a complaint, contact our Customer Relations team and we’ll get back to you as quickly as possible.
If you’re unsatisfied with the Customer Relations response, contact the Association of European Mediators (AME).
197, Boulevard Saint-Germain