Customer relations

Good or bad, we want to hear from you

Contact Customer Relations with compliments, concerns and questions about your past travel.

Contact us online

Use our online Customer Relations form for a faster response than sending a letter through the mail.

Complete the online Customer Relations form

The information we’ll need:

  • Your contact information, mailing address and email address
  • Your confirmation code or ticket number
  • The flight number, date of travel, and your origin and destination

Additional information

An Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (ADR).

Please note, American Airlines are not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

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To make a complaint, contact our Customer Relations team and we’ll get back to you as quickly as possible.

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If you’re unsatisfied with the Customer Relations response, contact the Association of European Mediators (AME).

Contact AME

By mail:

197, Boulevard Saint-Germain
75007 PARIS


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Need help with something else?

Contact us by mail

If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information.

American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034