Receipts and refunds

If your trip was canceled, you’ll be able to use the value of your unused ticket and seat payments toward a future trip. We’ll send you an email with the information you’ll need to rebook your trip.

We have a lot of refund requests so it’s taking longer than usual. If your ticket qualifies for a refund, you should hear from us within 7 days.

Coronavirus travel updates

Receipts

Request a receipt for inflight purchases, tickets and fees. Transactions are available starting 72 hours after your flight for up to 9 months.

Refunds (request or status check)

Refunds for tickets, seats, fees and more

What's eligible for a refund?

If you bought your ticket through American Airlines, you can request a refund for:

Baggage fees
Pet fees
Priority
Preferred seats
Main Cabin Extra seats
Same-day flight change
The ticket of a deceased passenger

If you bought your ticket from a travel agent or on another website, contact them for refund help.

Refunds Opens another site in a new window that may not meet accessibility guidelines

Cargo and Priority Parcel Service

For loss or damage concerns with your shipment, contact American Airlines Cargo to file a claim.

American Airlines Cargo customer service Opens another site in a new window that may not meet accessibility guidelines

Need more help?

Send us a letter, fax or email

Mail to:

American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Fax:

800-892-3447 (U.S.)
480-693-2759 (International)

Email: