Click OK to log in and restart your reservation.
Click Cancel to continue with your reservation without logging in.
You can change or cancel your trip online in just a few steps. Here’s how:
You'll need your 6-character confirmation (also called a ‘Record Locator’).
If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip.
AAdvantage® members can log in to their account to find upcoming trips.
Choose 'Change trip' or 'Cancel trip' in the top toolbar and follow the prompts.
When you’re done, we'll send you an email with the information you need, including your ticket number.
Keep this handy so you can refer to it when you rebook.
If you’re an AAdvantage® member and had your account number listed in your reservation before cancellation, you can log into your account and view available Flight Credit in your AAdvantage® account.
When you're ready to rebook your trip, you’ll need either:
If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip.
American tickets have a 13-digit number that begins with '001'. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.
Choose ‘View canceled trips’ and enter your trip details.
You’ll see your Flight Credit details on the ‘Your trip’ page.
Go to aa.com and find your new flight. On the payment screen, choose ‘Add Flight Credit.’
Enter the ticket number from your canceled trip and apply the credit.
You may use a credit card to pay any remaining balance.
If you need more help with rebooking, please call Reservations.
You can book up until 2 hours before departure. If the flight leaves in less than 2 hours, please go to the ticket counter at the airport.
You can book a flight on aa.com up to 331 days in advance.
You can book up to 6 passengers in one reservation on aa.com. For groups of 10 or more, contact Group & Meeting Travel. Special fares and discounts for group travel are available.
Yes. An additional charge (per person) will be required for reservations made by travel agents or through another website that are changed by our Reservations, airport or Travel Center personnel.
Other airline reservations are on a request basis only and may take 24 hours or more for confirmation. In addition, some airlines require post-booking reconfirmation of reservations made on aa.com. Please check with the airline for more details.
Reservations ticketed by our reservations offices are subject to an additional charge.
Same-day flight change allows you to confirm a seat on a different flight on your day of departure on any American Airlines and/or American Eagle flight where eligible seats are available. The alternate flight must be for your same origin and destination and your flight change can only be confirmed within 24 hours of departure of the desired flight.
You can make the change on aa.com, at the airport (at the self-service kiosk or ticket counter) or call Reservations.
If you still want to try for a different flight, same-day standby lets you standby for an earlier American or American Eagle flight (with the same routing on your day of departure). Unlike same-day flight change, same-day standby doesn’t guarantee a seat on a flight.
Same-day standby allows you to standby for an earlier American or American Eagle flight on your day of departure. You can request to be added to the standby list on aa.com or at airport self-service kiosks.
If you’re standing by for an earlier flight on your departure day, you will retain your original flight reservation until you are confirmed on the earlier flight. Same-day standby does not guarantee a seat on a flight.
You’ll have the option to guarantee a seat on a different flight if same-day flight change is available. If it’s not available, you may have the option to standby for an earlier flight with same-day standby.
The standby policy applies to travel within and between the U.S., Puerto Rico, U.S. Virgin Islands, the Caribbean or Canada on American and/or American Eagle.
Customers who receive complimentary confirmed same-day flight changes
You can request same-day standby on aa.com or at the airport self-service kiosks only. You can request a same-day flight change on aa.com, at the airport, or you can call Reservations.
The ticket number can be found on your:
The ticket number is 13 characters long and also contains the airline code. The ticket number is the last 10 digits. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.
The airline code can be found on your:
The airline code is the first 3 digits of the ticket number and starts with a zero. The airline code for American is 001. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.
When you make a booking, you will be given a 6-character record locator, also known as a booking code. This will appear on the email confirmation or ticket of each person in your booking.
In select markets you can hold your reservation up to 24 hours for free if you're booking your trip 7 days or more before departure.
In select markets look for the “hold” option on the review and pay page when you book an American or codeshare flight on aa.com.
If you held your reservation on aa.com, choose “Travel information” at the top of aa.com, then click “My trips" on the right.
No. Multiple reservations to one or more destinations or around the same date or time may not be held.
No. Reservations with an aa.com promotion code are "instant purchase" only.
Customers in Latin America and the Caribbean can hold reservations using express ticket service on aa.com/espanol. Call your local American Airlines reservations to complete and pay for your ticket.
The option to extend your hold is only offered on select routes and is subject to availability. It is only offered to customers traveling on American Airlines marketed and operated flights and American Eagle® services operated by Envoy Air Inc., SkyWest Airlines, Inc., or Republic Airline Inc.
No. You can’t make changes to the itinerary once it has been held using the extended hold feature.
If you’ve had a change in plans, you can cancel your existing hold and choose new flights. You would need to purchase the extended hold product again for your new itinerary (subject to availability).
Yes. You can use two different credit cards as long as they’re issued in the same country. Using a credit card with a different country’s billing address to purchase a ticket would result in the ticket being re-priced according to the address on that specific card.
We accept most major credit and debit cards and a variety of other payment methods. Only one card can be used when you book on aa.com (but you can use multiple gift cards).
If you aren't an AAdvantage® member, use the homepage dropdown menu to choose the country where your credit card was issued, as we might use local currency, applicable fares, and available space on flights from that specific country.
If you're an AAdvantage® member using a credit card issued in the same country registered in your account profile, log in from the home page.
If you're an AAdvantage® member using a credit card not issued in the same country as registered in your account profile, log in after choosing your flights.
Fares for countries not listed will be in USD.
You can use PayPal for all travel except award tickets on aa.com or the American Airlines app if you reside in the U.S. or the United Kingdom. PayPal charges a cross border fee to residents of other countries.
In the U.S., PayPal can be combined with an American Airlines gift card or eVoucher.
You can get a refund for tickets bought with PayPal from our refunds site or by calling Reservations.
Visit aa.com to book travel on flights that originate in the U.S. (including Puerto Rico and the U.S. Virgin Islands) that are operated by American or American Eagle or any oneworld® partner. You can also use your flight discount to travel on codeshares (flights with an American flight number that are operated by another airline).
We're sorry, we don't offer emergency or bereavement fares.
We do offer government or military fares in some markets.
Wholly unrestricted fares are fully refundable and do not have advance purchase requirements. If you purchase a ticket that is an unrestricted fare, you can make changes to your flight with no change fee (based on seat availability). However, an additional collection of fare may apply.
Reservations placed on hold on aa.com will be guaranteed for 24 hours or until midnight the following day, whichever gives you more time. In the event that your reservation is canceled during that period due to advance booking requirements, please contact Reservations.
Residents of the U.S., Canada and Mexico can buy trip insurance during the flight purchase on aa.com. Residents of the U.S. can also purchase trip insurance on Allianz Global Assistance’s site.
Yes, you will receive a confirmation email that contains your trip insurance details.
If you’re a U.S. resident, you can also visit the Allianz Global Assistance site to get your policy. Residents outside the U.S. can contact the insurance provider directly:
It’s possible the confirmation email may be in your SPAM folder, please check for an email from these applicable addresses:
U.S. residents may also visit the Allianz Global Assistance site or call 800-628-5404 for additional assistance.
Trip insurance products are sold by third-party insurance providers, not American, so you’ll receive a separate confirmation. All policy documentation will be sent directly to you from the insurance provider.
U.S. residents can modify or cancel a policy online by visiting the Allianz Global Assistance site to Manage Your Policy. Non-U.S. residents should contact the applicable trip insurance provider as cancellation policies vary by country of residence. You may incur additional costs for changes to your policy.
No. Trip cancellation coverage will only refund prepaid, non-refundable payments if you have to cancel for an unexpected covered reason. Reasons may include a covered illness or injury for you, a family member or travel companion, jury duty, a traffic accident on the way to the airport and much more. Please see the Certificate of Insurance/policy for complete details. Terms, conditions and exclusions apply.
No. Please contact the applicable trip insurance provider as soon as possible to make any changes and/or cancellations to your trip insurance.
In many instances, credit cards and conventional insurance such as auto, homeowners and health do not cover prepaid or added expenses associated with changes, interruptions and cancellations to your travel plans, and filing a claim could increase your premium cost. Most U.S. health insurance benefits are also reduced when traveling out of network, and may not cover the cost for overseas health care. In addition, medical transportation back home could be costly. Trip insurance can help protect your trip investment and may cover gaps left by other plans. Terms, conditions and exclusions apply.
When you book a flight operated by American, you'll see the seat map after you choose your flights.
Go to “My trips/check-in” from the homepage and enter your name and record. From there, you can choose seats. If seats are unavailable, check back later or you can change seats when you check in.
If you're unable to choose seats when you book, check back closer to departure or we'll assign you a seat when you check in.
American Airlines withholds some seats until the day of departure to allow our airport personnel to accommodate passenger needs. If you are unable to reserve a seat at the time of booking, you may get your seat when you check in for your flight.
Seats may become available closer to the day of departure; you can visit aa.com frequently to check the available seats for your flight.
American makes every effort to reseat passengers in the same seats. When this isn’t possible, we’ll attempt to seat you in a like seat. We appreciate your cooperation when special circumstances won’t allow us to reseat you in your original assigned seat.
Preferred seats are standard legroom seats that are more favorably located throughout the Main Cabin.
Preferred seats are complimentary for:
*For travel ticketed in booking code Y on or after August 30, 2017, you'll no longer get complimentary Main Cabin Extra or Preferred seats. This includes AAnytime awards booked in Main Cabin.
Voluntary changes to paid seats are not refundable.
