Travel updates

Image of customer wearing face covering waiting for plane

Our Clean Commitment

Our Clean Commitment

More thorough cleaning, more often

On every journey you take on American, your safety and well-being, and that of our team members, is our top priority.

Here's what we're doing to make your journey with us safe

Travel flexibility and peace of mind

icon travel this summer

We’re extending our offer to waive change fees on existing and new tickets bought by September 30, 2020, for travel March 1 – December 31, 2020. This offer includes Basic Economy and AAdvantage® award tickets.

Keep in mind:

  • You may owe any difference in ticket price when you rebook your trip.
  • You’re allowed to change your origin and destination cities as part of this offer.
  • You may have until December 31, 2021, for future travel. In some instances, ticket validity may be less.

Plus, if you have a ticket that is expiring between March 1 and December 31, 2020, the value of your unused ticket can be used for travel through December 31, 2021.

For new travel booked by December 31, 2020

For new tickets booked between now and December 31, 2020, we’re expanding our offer to waive change fees for travel January 1, 2021, and later. This offer includes Basic Economy and AAdvantage® award tickets.

Keep in mind:

  • You may owe any difference in ticket price when you rebook your trip.
  • You’re allowed to change your origin and destination cities as part of this offer.

Your trip

Changing your trip

Icon change trip

You're allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and call later when you’re ready to rebook, including Basic Economy tickets.

Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.

Travel alerts

How to change or cancel your trip This content can be expanded
Rebooking your trip This content can be expanded
If your flight is canceled This content can be expanded

Travel requirements

When you check-in you'll be asked to confirm you've been free of COVID-19 symptoms for the past 14 days. Staying home is the best way to protect yourself and others from getting sick.

Icon face covering

Face coverings

A face covering is required while flying on American, except for children under 2 years old. If you decline to wear one, you may be denied boarding and future travel on American.

Keep in mind:

  • You should bring your own face covering to use while traveling. While limited quantities of face coverings may be available at the gate, they will not be available for every customer on every flight.
  • You’re required to wear a face covering from the time you enter the airport where your trip begins until you leave the airport where your trip ends.
  • A face covering can be a mask or any secured cloth that covers your nose and mouth and fits snugly under the chin.
  • A face shield can be worn with a face covering, but not in place of one.
  • Starting August 19, 2020, face coverings with exhaust valves or vents, or made with mesh or lace type fabric, will not be allowed.
  • You can briefly take your face covering off to eat or drink, but you must put it back on when you’re done.

Visit the Centers for Disease Control and Prevention (CDC) website for more information.

CDC recommendations for face coverings Opens another site in a new window that may not meet accessibility guidelines.

These cannot fly

For the safety of everyone on board, some types of recreational / personal protection equipment are not allowed for use on our planes or in flight:

  • Face or full-body pods / tents
  • Portable electronic air fresheners / purifiers
  • Ozone generators

Travel restrictions

Several U.S. states and countries around the world are restricting entry or requiring a range of travel restrictions due to COVID-19. You may not be allowed to travel to certain destinations or may be required to self-quarantine when you arrive.

Keep in mind that travel requirements are updated often, so we recommend checking the latest entry requirements before your trip.

Travel and health restrictions by destination Opens another site in a new window that may not meet accessibility guidelines.

Your travel experience

If you’re traveling at this time, we’re here for you and are making temporary changes to the travel experience to prioritize your safety.

At the airport

Curbside check-in / ticket counters

Curbside check-in may not be available. Be sure to check your flight status before you go to the airport, as ticket counter hours may change daily without notice.

Check flight status

Checked pet service

Due to the increased flight changes, we’ve stopped checking pets for now. Carry-on pets, service and emotional support animals are still allowed to fly in the cabin if they meet the requirements.

Service and emotional support animals

Clubs and lounges

We’ve temporarily closed and consolidated premium clubs and lounges. Operating hours for clubs that remain open may change based on flight schedules.

Changes at clubs and lounges

On our planes

Food and drinks

We’re limiting food and drink service in the Main Cabin based on flight length and destination. You’re welcome to bring snacks and soft drinks on board to enjoy during your flight.

Flights under 900 miles This content can be expanded
Flights between 900 and 2,199 miles / up to 4.5 hours This content can be expanded
Flights over 2,200 miles* / over 4.5 hours This content can be expanded

Updated at 12 a.m. (Central Time) on September 23, 2020