Travel alerts

Information current as of October 26, 2020

If you're traveling to / through / from:

• Cancun, Mexico (CUN)
• Cozumel, Mexico (CZM)

Your change fee is waived if you:

• Are traveling on an American Airlines flight
• Are booked in any fare class, including Basic Economy
• Bought your ticket by October 25, 2020
• Are scheduled to travel October 25 - 28, 2020
• Can travel October 25 - 31, 2020
• Don't change your origin or destination city
• Rebook in the same cabin or pay the difference

Keep in mind changes must be:

• Booked by October 28, 2020
• Completed within 1 year of original ticket date; difference in fare may apply

Change your trip

If your trip is eligible, you can make a one-time change online. Here's how:

• Find your trip
• If your trip is eligible, you'll see the option to 'change trip' in the toolbar

Find your trip

Call Reservations

If you can't change your trip online call Reservations for help.

Contact Reservations

Information current as of October 26, 2020

If you're traveling to / through / from:

All cities served by American

The change fee is waived if you:

• Booked an American Airlines flight
• Bought your ticket on or before September 30, 2020
• Are scheduled to travel March 1 - December 31, 2020

Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Change your trip or cancel and rebook later

You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.

Keep in mind:

The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.

Change or cancel online

Here's how:

• Find your trip
• If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar

Find your trip

We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.

Keep in mind:

• Ticket must be issued by September 30, 2020
• Travel must be completed by December 31, 2021

Call to rebook

After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:

• Your ticket number (American tickets have a 13-digit number that begins with ’001’)
• Your 6-character confirmation (also called a ‘Record Locator’)

Contact Reservations